SiteCover Website Management
The SiteCover website management program is renewed biannually on the first business day of January and July each year. SiteCover website management invoices are emailed 14 days prior to the renewal date. SiteCover cancellation requests must be received by email to firstname.lastname@example.org no less than 30 days prior to the renewal date in order to be recognised. Once an invoice is generated, SiteCover renewals cannot be cancelled or refunded.
Website Hosting Fair Usage Policy
Clik Marketing provides a professional website hosting package, which has been developed to suit the demands of most small to medium online businesses. Our hosting package does not impose preset limits on bandwidth and disk space usage, but instead works on a ‘fair usage’ policy. This means that we will increase your allocated space and bandwidth if necessary up to a certain point (which the majority of customers will never reach). This ensures we can be flexible to meet the demands of your growing business, whilst still continuing to provide reliable hosting to all clients. If however, you require additional space or bandwidth above the maximum limit, you may be asked to pay an additional usage fee. If you’re seen to be taking advantage of our hosting, or we believe you are using our hosting inappropriately, and which leads to the detriment of our servers or impacts the delivery of our service, you will have your hosting account terminated.
All charges shown on invoices are in $AUD. The preferred method of payment is Direct Deposit, however we accept payment via PayPal, as well as Visa and MasterCard over the phone (using BPOINT). Please note there is currently a surcharge of 1.5% for all payments made using credit card via BPOINT. When choosing a credit card as the method of payment, the customer gives consent to Clik Marketing to charge the indicated card the invoice amount in addition to the surcharge amount. Please note Clik Marketing does not accept payment via Amex or Diners Club, or cheque payments in any form (ie/ Bank or Personal).
Invoices are due for payment by the respective date shown on the invoice. Unless prior arrangements have been made with Clik Marketing, late payments will incur a $55 late payment fee, in addition to immediate suspension of services until all monies owing are paid and cleared. If payment is not received within 14 days of the due date, Clik Marketing reserves the right to terminate the account (in the instance of hosting) and cancel services (with respect to SEO and consulting etc). All data in these accounts (including email) will be removed from our servers and will be irretrievably lost. Any domain registration renewal associated with these accounts will also be cancelled, and domain names will be left to expire.
In the event that the customer fails to pay for services provided, Clik Marketing may assign unpaid late balances to a collection agency for appropriate action. The customer agrees to reimburse Clik Marketing for all expenses incurred to recover sums due, including associated fees and other legal expenses if legal action is necessary to collect payment on balances due.
Website Design & Development
The initial fee paid for website design and development (deposit invoice) is non-refundable once design work begins. This is deemed to have occurred once a client has accepted the invitation to a Dropbox shared folder, and has uploaded their relevant information (including text and/or images). The completed website design and development fee (balance invoice) is payable upon completion and prior to the launch of the website, and is non-refundable under any circumstance. If you choose to cancel ongoing SiteCover services with Clik Marketing, this must be provided in writing via email no less than 30-days from the SiteCover renewal period (either start of January and start of July).
Cancellation of Services
You are a valued customer of Clik Marketing, and as such, if there is ever an issue with your account or the service we provide, please let us know as we’d be happy to resolve any questions or concerns you may have. Please feel free to contact Clik Marketing by email (email@example.com) or by phone on 1300 996 171. All cancellation of service requests must be submitted via email. If a cancellation is made after an invoice for services has been generated, you may be liable to pay a cancellation fee equal to 50% of the invoice value (inc. GST). Please note that refunds are not offered for partial or remaining months of service. In the event of SiteCover cancellation, you will be provided with your website files and/or a full cPanel backup of your hosting account via a shared Dropbox folder. Clik Marketing cannot be held responsible for the integrity of these files once they are in your possession, nor is responsible for the setup of your account with another hosting provider. You will have 14 days from the date of cancellation to download the files from Dropbox before the folder and website hosting account are permanently deleted. Please also bear in mind that SiteCover cancellation also terminates certain plugin licenses on your website, for which you will then be responsible for.
SiteCover services including domain renewal, website hosting, website maintenance, SSL certificates, and other provided service charges are not refundable. Furthermore, customers will not be entitled to a refund if they are found to be in breach of Clik Marketing’s terms and conditions.
If you discover an error on your invoice please notify Clik Marketing as soon as possible by either calling us directly (1300 996 171) or email firstname.lastname@example.org. We will honour invoice amount errors as long as we are notified of them within 30 days. If a refund is in order it will go onto your account as a service credit to be used on a future invoice.
By engaging Clik Marketing you agree to be bound by the terms and conditions as outlined above. Clik Marketing reserves the right to make changes to these terms and conditions at any time and without prior notice.